At Antidote, quality is our highest priority. We aim to put healthy and tasty bottles of juice into the hands of every customer. However, we acknowledge that sometimes, you may not be entirely satisfied with your purchase. If so, we’re here to help you sort it out. We are open to considering refunds on a case-by-case basis. Full or partial refunds may be processed based on the feedback we receive. Please note that there will be a small fee that is charged by the payment processor.
If there is an issue with your order, please send us a photo of the products you received to our email or WhatsApp helpline.
Please note that due to the nature of our products, we do not provide any returns or exchanges.
For the rescheduling of deliveries, please inform us at least 1 day in advance.
To request same-day deliveries, kindly write to us. Please note that we will not refund orders from customers who assume they will receive same-day delivery. However, we are happy to reschedule the order for you.
You can store the cold-pressed juices for 4 days starting from the date of delivery.
All cold-pressed juices and nutmylks must be kept refrigerated (4 degrees Celsius and below) at all times until the time of consumption. If you bring the juices out, please put them in a cooler bag ice packs inside (do not keep unrefrigerated for more than 3 hours).
Find out more about how to store or consume Antidote’s cold-pressed juices and nutmylks here.
We provide Islandwide delivery to your doorstep between 6PM to 10PM.
Please ensure that there is someone at the point of delivery to receive the package. Fresh juices should not be left unattended. Ensure that juices are refrigerated immediately upon receipt.
The earliest delivery we offer is next-day delivery. To request for same-day delivery, kindly write in to us at email@example.com or WhatsApp 9181 7415