As produce is purchased for your order a day before delivery, contents of the order cannot be altered or cancelled less than 48 hours before delivery date.
In the event that any delivery is unable to be fulfilled at the specified address that you provided, our assigned delivery personnel will wait for a maximum of ten minutes while trying to contact you before the juices (in a cooler bag) will be left at your delivery location. The exact location (ie doorstep, risers, neighbours, etc) will be relayed to you via call or SMS. Delivery cannot be rescheduled and juices cannot be refunded and the transaction would be treated as complete.
Antidote must be informed of any changes to your delivery details (e.g. date, time and location) at least 24 hours before your delivery. We cannot guarantee that any changes requested after the 24 hour time window can be fulfilled.
Once placed in the said location, we are not responsible for lost or stolen juices, or juices that have gone bad as a result of leaving them out for extended periods of time.
We cannot be held responsible for couriers that deliver your package late. We will endeavour to chase it up for you but we cannot take the blame for something out of our control. We book our couriers for a specific time slot but they can be late due to adverse weather conditions, busy periods, traffic and vehicle breakdowns.
Once delivery has been completed by the courier, the juice is your responsibility. This includes leaving the juices in a safe space specified by yourself or with a concierge. It is your responsibility to inspect your package as soon as it arrives. Should there be any issues or defects with your order, please contact us immediately. If you do not notify us within 3 hours of delivery, you will be deemed as having accepted the package and we reserve the right to reject a refund or replace your purchase.
Due to the nature of our product and it has such a short shelf-life, we do not accept returns.
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
At Antidote, we are committed to providing our subscribers and/or customers with exceptional service. As providing this service involves the collection, use and disclosure of some of our subscribers and customers’ personal information, protecting their personal information is one of our highest priorities.