SHELF-LIFE
Our Kombucha can be kept for 1 month if refrigerated up till consumption.
REFUND POLICY
At Antidote, quality is our highest priority. We aim to put healthy and tasty bottles of juice into the hands of every customer. However, we acknowledge that sometimes, you may not be entirely satisfied with your purchase. If so, we’re here to help you sort it out. We are open to considering refunds on a case-by-case basis. Full or partial refunds may be processed based on the feedback we receive. Please note that there will be a small fee that is charged by the payment processor.
If there is an issue with your order, please send us a photo of the products you received to our email or WhatsApp helpline.
Please note that due to the nature of our products, we do not provide any returns or exchanges.
For the rescheduling of deliveries, please inform us at least 1 day in advance.
To request same-day deliveries, kindly write to us. Please note that we will not refund orders from customers who assume they will receive same-day delivery. However, we are happy to reschedule the order for you.
DELIVERY
We provide Islandwide delivery to your doorstep between 6PM to 10PM (note: Schedule your cleanse to arrive the day before you intend to start your cleanse program).
For a 5-Day Cleanse, there will be a 2nd delivery (consisting of Days 4 and 5) on the 3rd day of your cleanse program.
Please ensure that there is someone at the point of delivery to receive the package. Fresh juices should not be left unattended. Ensure that juices are refrigerated immediately upon receipt.
The earliest delivery we offer is next-day delivery. To request for same-day delivery, kindly write in to us at [email protected] or WhatsApp 9181 7415